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Images Not Updating
Yeah, so, I don't know what's up with this, but apparently the site's having a little bit of a hiccup wherein dogs are getting items equipped to them and they're not displaying, even when images are manually refreshed.
We are aware of it and the main problem is, as I said... I don't know why its happening. YET.
I have been troubleshooting this issue to the best of my ability (on my crap cell phone from Jersey while burning through my meager mobile data ration because of course the site decided to do this right when I was away from all of my wifi sources) and the good news is that, while I haven't figured it out yet, I've basically eliminated all but a couple possible reasons for the issue.
I cannot promise it will be immediately remedied, but I can be optimistic and hope we'll get it chased down soon.
Thank you to everyone who reported the issue, and, as always, thank you guys for being such a great community through what continues to be one buggy year.
All the best,
Posted by Kit (#7244) on Aug 03, 2017
Everyone. I would like for you to all take a minute at your earliest possible convenience to CHECK your security information. I know a lot of you are gonna roll your eyes and say 'Right. I'm not stupid enough to lose my password. And I'll definitely remember the weird security question/answer I made up 2 years ago. I don't need to check my settings.'
Well, humor me, because I have to tell people they can't have their accounts back almost daily these days, all because they can't remember or don't have access to what they need.
So, you with me? Here's what you need to do.
1.Check The email address attached to your account. Is it current? Can you log in to it? Are you sure? Go try. I'll wait. Oh, you forgot that password? Recovery attached to a phone number you don't even have anymore? That's what I thought.
2. Check your security question. Is it 'Where was I born?' and the answer is "The moon"?
Are you gonna remember that? You don't even remember setting it to that. Don't even lie. Go change it to something true. You're not gonna forget the truth.
It can be whatever you want.
'Who was your first celebrity crush?'
'How old were you when you got your first telescope?'
'Which of your friends' moms loves you the most?'
Just make it something you simply cannot forget.
"Kit, why are you doing this?"
Kids, I'm a nice guy. On the alignment grid of life I try to stay firmly in neutral good. I want to do the right thing, even if the rules say otherwise. I want to give you your accounts back when your cookies reset or you lose your email addresses - but I also have to make sure I'm not handing accounts out to whomever wants to claim to have previously used them, so I need something to go on. You need to prove you're you. We've had a lot of problems lately with users putting 'trick' questions in for security and being unable to answer them.
Giving us a fake/throwaway email address isn't really helping you either. We don't even use your email address except when we need to verify you're you.
If you don't know the answer to your security question there is NOTHING we can do. You will lose your account the moment your cookies get deleted or you brainfart and forget your password.
So, please. Update your account info. Today. And periodically. And, as always, don't share your account info with anyone.
Posted by Kit (#7244) on May 22, 2017
February 2011 Monthly Bags
Just letting everyone know that the bug with the February 2011 Monthly Bags has been fixed and they are now displaying properly. If you had one of these bags it should now show up in your inventory. Future copies of the bags will, similarly, show up as intended.
Posted by Kit (#7244) on Mar 03, 2017
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