Hello and welcome to Alacrity! I'm J'aime, part of the Newbie Helper team here. I just want to point you to some very important features that will help you out. :)
The Issue Hub is where we ask you to direct all your questions. However, before resorting to that, please read through our Frequently Asked Questions and the links found on that page. You can find the FAQ under the "Help" on the navigation bar.
And, please, also read through the Terms of Service, as well as The Rules. These are found at the bottom of every page on Ala and will help you in the long run!
We hope to see you around and enjoy the game!