Hello Alacrites!
First of all, we are so sorry for the inconvenience, but we've been forced to roll back to the backup of the database from Monday, since the backup from Tuesday was saved after the downtime occurred. :C
For anyone who wasn't around for what happened, Alacrity experienced an unexpected downtime/crash, and when it revived many people were missing their accounts, dogs, items, etc. This was the only way we could fix it.
Basically, this erased anything you may have done over the past 2 days, so if you purchased anything or sold anything, that is no longer the case. I wish there was a way we could track everything and make this easier for everyone, but sadly this was the solution we were stuck with, and again, we're so sorry for the inconvenience it's caused.
If it's any consolation, Catahoula Cur puppies will be finished soon, and then we'll finally be able to move on to the Great Dane and/or Shiba Inu! So we have fun things on the horizon!
We'll let the Halloween event continue for the next couple days, so that everyone has a chance to rebuy things they may have purchased from the monthly shop or points shop. When we get ready to shut everything down, we'll give 24 hours notice!
The second part of the Zombies vs. Survivors event will have to be saved until next year, as we simply ran into too many problems and there just wasn't enough time to iron it all out for this year. I know it's disappointing, but again, we'll be sure to have it ready for next year!
Please do understand that this was all out of our control, and we're still trying to get to the bottom of what caused the crash and loss of data. I hope you can all forgive the inconvenience. ;n;
Rollback
Posted by
Carnivale (#6) on Nov 07, 2012
Some people lost whole ACCOUNTS. Sometimes even BOTH accounts. I think two days is far from "losing everything" - think of it as a way to look at what you did in the last two days, and see if you can do it better than you did then. Please be aware that this bug affected everyone, not just you.
Posted on 11-8-2012 at 6:25 PM
I know it looks bad...But we have our wonderful staff to help us figure this out! Thanks to the staff of Ala! :D
Posted on 11-8-2012 at 10:03 AM
