is trying to
private chat with you.
Gamzee: You have a point: the Issue Hub is not somewhere you can just slap your problem with a mod in there. Also, that was I was trying to say in my first post. xD Sorry 'bout that.<br /> <br /> KaT: I was just having to lighten the situation of Mac. But yes: maybe I was on that topic but was very blunt. xD<br /> <br /> To think this only happened a few minutes after the news post was slapped on the front page. D8
@Nals, most, if not all of us defending this thread have suggested the same thing, over and over, communication. The main post is suggesting that the staff team get their act together.<br /> <br /> @Gamzee The form letter was a suggestion in the "Open Discussion" thread over on the debate forum which I honestly think should be over here on the suggestions forum. It's basically a form that woul be filled out depending on what the user has done to break the rules. It'd be the same everytime so feeling wouldn't he hurt and users couldn't say "they yelled at me!" or "they were mean to me!"
I don't mean to spark up any fights [I am currently reading a couple pages back] but I don't understand this "use the Issue Hub" business.<br>There are three options for using the Issue Hub:<br>1. Bug Fixers (Coding errors, bugs on site, glitches)<br>2. Moderators (Trouble making, rule breaking)<br>3. Newbie Helpers (I have a question about something in-game)<br><br>To say "submit a ticket to the issue hub if you have a problem w/ me" is encouraging incorrect use of the Issue Hub and I can see that if some users do this enough, they'll start to come off as crying wolf and users who like to drag their drama to Issue Hub.<br><br><b>EDIT:</b> Wysper, what is this "form letter" thing I keep hearing about? I've never heard of it before.. is it like a feedback type of deal?<br><br><b>EDIT X2 COMBO:</b> Master Pit Breeder.. if you were in that situation you wouldn't say "eh they can keep it", trust me. You'd be running to their page to ask for it back or to the Issue Hub. It's a very rare, very expensive item and people make mistakes, sometimes I send a wrong Newborn Puppy with a collar instead of a Newborn Puppy WITHOUT a collar that I want to sell. It's an honest mistake, but I think people who do purchase dogs with scholar collars should let the seller know. I consider it dishonest, sneaky and stealing - personally.
I'd like to comment on something, thus engage in the conversation.<br /> <br /> In light of Mac's incident with Kit, I think it's unfair to say that Kit had forgotten the collar on her dog; she's got a LOT of dogs to take care of, plus life situations she can't help but bring them to the forefront of her mind and can't keep track of who has what item. <br /> <br /> <i>honestly, I would not have put a dog up for sale that I didn't check over to make sure it didn't have any problems, and if I accidentally sold my collar, I would let them have it, as it was MY mistake.</i><br /> <br /> At this, I would gladly put you in my No-Sell list. But I'll give this thing a chance. She might have overlooked that dog. She might not have had time to check that dog over. She must have been busy. There are a lot of situations in which she could have not seen that Scholar Collar. And just arguing about it won't help. In fact, I think it was unfair that you had to kick each other via PM/IM because of that; you should have just given it to her and accept that it was HER mistake. You just fought her because you wanted that collar because you want one; not because it was her dog. It could happen to any, sure, but show some maturity, for goodness sakes.<br /> <br /> I haven't got anything against you guys about the issue about the mods vs users, sorry, because everyone has been nice so far.<br /> <br /> Anyways, I think this is already becoming a debate rather than a suggestion. The first post seems like an aversion to the new changes of Ala and is NOT a suggestion, so I think that should back up my earlier statement.<br /> There's nothing in the first post that says a suggestion about ANYTHING: the mods being nicer, the staff being more attentive. NOTHING.<br /> <br /> :3
I want to say, as an outside observer, the staff popping into this thread to speak come across as considerably more petulant than users voicing their opinions.<br /> <br /> I don't agree with a few of the complaints. The lists in profiles that serve only to embarrass other users, those few upset by it.. that's really a good thing to have gone as it only encourages animosity over petty things. I don't get the Cash Boutique complaints very much, either- you can get most of those items cheaper in usershops, though I can definitely see how it would suck if the economy goes further down the crapper.<br /> <br /> It's how shamefully users are treated. Especially if they're of strong opinion. And with some mods? Simply because users don't have a special little icon beside their names - they only focus on people who don't have a staff icon. For god's sake, gain some perspective and maturity and actually take some consideration into what's being said to you. These are the people that keep the site afloat. You might think, "oh, there's only a handful of them now," but it will worsen and spread. I have seen it over over and over, on and on, so many times over the years.<br /> <br /> There is a problem with the moderator and some admin staff. It is an undeniable problem. Every person on Ala I'm close enough to talk to in private, and myself, have had problems with some seriously unpleasant and biased staff.<br /> <br /> Please follow the suggestions in the An Open Discussion thread, if nothing else.
"not just responding and being done with the issue, working hard to please the customer and being happy to provide that is what we need."<br /> <br /> Oh my god, this.<br /> All of it. But especially this.
While I completely agree that there is some MAJOR problems in both the user and staff base, you can't just blame one side. <br /> <br /> Here's my 2 cents as I'm not going to make an incredibly long paragraph and get too involved as, honestly, some mods do scare me, I'd rather not be banned for voicing my opinion.<br /> <br /> On the scholar collar issue, I do sort of think it's a bit much to argue back and forth. It's an honest accident, you can't honestly think someone would just give you an item because of an honest mistake that any human can make can you ?<br /> <br /> Ly - I don't think pelottava was calling you an idiot at all, but we do need solid proof as opinions of what's rude and what's not can definitely differ between people.<br /> <br /> To sum up, I agree with the suggestion, we need more <b>communication</b> not just responding and being done with the issue, working hard to please the customer and being happy to provide that is what we need. I personally don't like the whole form thing, mods should have the correct level of maturity to handle something both seriously, and respectfully, without scaring the heck out if their users, the people that give them their job.
Trust me, I know the difference. I'm not an idiot. And considering how often I've been ignored in the past, or had sentences twisted, I'm pretty sure I know where I stand.
There is a difference between disagreeing with you and ignoring you. I don't claim to know everything here, but from what I've seen in chat and on the forums, the admins listen to you just fine, but they don't always agree, and that's got you upset. I think it's rather unfair to treat them as if they don't care about the site just on the basis of them not taking your suggestions.
Fine, I'll put it better. They ignore what I say. They rspond, but they pretty much completely change the meanings of what I said, twist my words, or, if they can't manage that, they will ignore entire paragraphs that are vital to what I'm saying.